Product Maintenance & Support

In most software companies, the product managers have the notion that their job is over once the product delivery is done. However this is not the end; and a long term maintenance service commences immediately after the release of the product. This is important because the feedback that you get from the customers facilitates the growth of the company. In fact, maintenance can be a step advancing towards the next version of the product to possibly develop its usability, accessibility, introducing new facets and so on. In some cases it can even be fixing up some shortcomings in the product.

In Integral Fusion, our dedicated support team makes a point to promptly act in response to every customer’s situation and deliver complete solution. In short, we provide reliable and high quality product support to our most valuable clients. The maintenance and support infrastructure that we hold with pride is specially fashioned for the software companies and our support team comprises of both functional and technical experts.

Integral Fusion delivers Product Support in the following manners:

• Early support and maintenance planning
• Toll-free 24 hours telephone support
• Enhanced Application Management leveraging our globally distributed Business Model
• Expertise in Legacy Application maintenance, Software Product maintenance, Database and data warehouse support, and Website and E-commerce maintenance

Our Application Support services include:

• Remote and on-site support
• Reactive and proactive support
• Response time driven support
• Troubleshooting and continuing maintenance support

Along with the above mentioned services, Integral Fusion also expertise in:

• Legacy applications maintenance
• Software product maintenance
• Database and data warehouse support
• Network Management and Support
• Seamless integration between servers, systems and supporting network infrastructure